Frequently Asked Questions
Find answers to common questions about our services. If you don't see what you're looking for, please contact our support team.
General Questions
How do I get started with MPQ Solutions?
Getting started with MPQ Solutions is easy:
- Create an account by clicking the "Sign In" button and following the registration process
- Once registered, visit your Dashboard to see available services
- Select the services you need and follow the integration setup wizard
- Our team will be notified and will reach out to assist with any custom configuration needs
If you prefer, you can also contact us directly for a personalized onboarding session.
What platforms do you support?
We support a wide range of popular platforms:
- Payment Platforms: Stripe, PayPal, Square, Authorize.net, Braintree
- CRM Systems: Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive
- Accounting Software: QuickBooks, Xero, FreshBooks, Wave, Sage
- Event Management: Eventbrite, Cvent, Eventzilla, TicketTailor, Whova
Don't see a platform you use? Contact us - we likely support it or can build a custom integration.
Do you offer a free trial?
Yes! All our services come with a 30-day free trial. This includes:
- Full access to all features of your selected service
- Personalized setup assistance
- Technical support during the trial period
No credit card is required to start your trial. At the end of the trial period, you can choose to continue with a paid subscription or discontinue the service.
Technical Questions
Is my data secure with your integrations?
Absolutely. Security is our top priority:
- All data is encrypted in transit and at rest
- We use OAuth 2.0 for secure authentication
- We never store sensitive payment information
- Regular security audits and compliance checks
- GDPR and CCPA compliant data handling
For more details, please review our Privacy Policy.
How often do integrations sync data?
Our integrations offer flexible synchronization options:
- Real-time: For critical data like payments and orders (via webhooks)
- Hourly: Default setting for most data types
- Daily: For non-critical reporting data
- Custom: Enterprise customers can set custom sync schedules
You can adjust these settings in your dashboard based on your business needs.
Billing & Support
How does billing work?
We offer two billing options:
- Fixed monthly subscription: Pay a flat monthly fee based on the services you use
- Transaction-based pricing: Pay a percentage of your transaction volume (ideal for growing businesses)
All subscriptions are billed monthly. You can change or cancel your plan at any time from your dashboard. For detailed information, please see our Terms of Service.
How do I contact support?
We offer multiple support channels:
- Email: mpqsolutions@outlook.com (24/7 response within 24 hours)
- Phone: (951) 786-8316 (Monday-Friday, 9am-5pm PST)
- Live Chat: Available in your dashboard for premium subscribers
- Knowledge Base: Searchable documentation available 24/7
Premium and Enterprise customers receive priority support with guaranteed response times.
Need More Help?
Our support team is ready to assist you with any questions.
Contact Options:
- Email: mpqsolutions@outlook.com
- Phone: (951) 786-8316
- Hours: Monday-Friday, 9am-5pm PST